The software is the product.
What comes next?
Modern sales is data-driven — and it stands or falls on data quality. That's where we're strong: Daedalus connects around 40 systems, our own enrichment keeps the data clean, and we move it reliably between CRM, spreadsheets and our Company Tool — without a brittle integration for every tool. And once the software is live, the natural counterpart is gone — that's the customer-success process we build.
- Your customer data sits across CRM, spreadsheets and your own tools.
- Moving data cleanly between systems eats time — or just doesn't happen.
- Once the software is implemented, there's barely any natural customer contact.
- Churn and renewals are unclear — a systematic customer success is missing.
Daedalus connects everything
Our unfair advantage: one agent across your systems. CRM, spreadsheets, your own tools — reachable on one layer, in one conversation.
Our own enrichment
We enrich contacts and companies from 8+ sources — the data you'd otherwise piece together by hand.
Data stays mobile
Records move easily to wherever they're needed — between CRM, spreadsheets and our Company Tool.
The CSM tool
The customer-success tool makes after-sales measurable: it sets up a success plan with KPIs per customer, compares them continuously with the real data — and turns the difference into signals, health and automated processes. You see your entire portfolio at a glance.
- 01 Success plan & KPIs — Per customer you define what success means — as concrete KPIs.
- 02 KPIs against reality — The tool compares continuously with the real data. The difference becomes signals and a health score.
- 03 Processes that fire — Signal combinations start processes — automatically or on demand: renewals, escalations, nudges.
Co-developed with our external advisor Viktoria Dehnhard — 10+ years of customer success.
A CSM tool that human and agent operate together.
From viewing to implementation: the tool is integrated into your systems — and what's unique is that it never stays just a dashboard. It runs as an app on Daedalus.
Both operate it
User and chatbot use the same app. When the agent changes something, you as the logged-in user are notified automatically.
100% integrated
Every button, every setting is readable and writable for the agent. No function stays hidden from it.
No system boundaries
Because everything runs on Daedalus, all connected systems are visible at once — app and agent use the same.
Data and customer success — from people who've done both.
You can check both yourself — in the live demo and on the CSM tool.
As a software company you often win new customers at industry shows like BIM World — we run the offline sales for that with the Conference Service.
The CSM tool is already Daedalus.
Because the CSM app is a Daedalus app, the step from the tool to the whole layer is just an extension. Beneath it sits Daedalus — one agent across around 40 systems, moving data between them and carrying apps. The same foundation both levers stand on.
Your software stays your product. Daedalus puts customer care underneath it — as an app that human and agent operate together, across all systems.
See Daedalus in detail →